WordPress malware removal and security

A hacked client site is an agency problem first, because the client calls you, not the host. Our WordPress malware removal service gives you a senior developer who triages the site and does the cleanup. You keep the client conversation, and we write the recovery plan you forward.

What our WordPress malware removal service covers

It covers the whole incident, from the first look at the site to the hardening that follows. Removing the visible malware is only one step.

We work from a fresh copy of the site. We check core files against the official WordPress checksums with WP-CLI, and search the database as well as the files.

Then we patch the way in, whether that was an outdated plugin, a nulled theme or a weak hosting setting. We rotate every credential, cut admin roles back to least privilege and turn on two-factor login. Every step goes into a written log your client update can draw on.

The first hours after a hack

Preserve the evidence, check how far the infection has spread, then clean. Restoring an old backup straight over a hacked site can bring the same backdoor back.

1. Take a full copy of files, database and server logs before anyone changes anything.
2. Check every other site on the same hosting account, because infections spread between sites that share a server user.
3. Stop the harm to visitors: block the redirect, or put the site behind a holding page.
4. Change the hosting, SFTP and database passwords, then change them again once the cleanup is finished.
5. Give the client a short, factual update, using the facts in our written recovery plan.

Why cleaned sites get reinfected

A site gets reinfected when the cleanup removes what is visible and leaves the door open. These are the places we check on every job:

• Hidden administrator accounts, including ones with ordinary-looking names
• PHP files in the uploads folder, where no PHP should run
• Must-use plugins and scheduled tasks that rewrite files after a cleanup
• Code injected into the database, in options, widgets and post content
• Nulled premium plugins and themes, which often arrive with a backdoor built in
• Stolen hosting or SFTP passwords, which make every other fix pointless

If the entry point was an abandoned plugin with no fix, we replace it. Where nothing suitable exists, our WordPress plugin development team can build a lean replacement.

Pricing and what happens after the cleanup

Each cleanup gets a written recovery plan and a fixed price before work starts. Mark the brief as urgent: if we can hit your deadline we will say what it costs, and if we cannot, we will say that instead.

Plans and pricing are on our rates page. Blocklist removal requests and the Google review request are part of the job. The blocklist owners set their own timing, so we never promise a date.

Once the site is clean, a white-label maintenance plan keeps it patched, scanned and backed up. If the hack broke features as well, website rescue and bug fixing picks those up.