Website rescue and bug fixing for agencies

A website rescue service steps in when a client site is down, half-broken or too fragile for anyone to touch. You keep talking to the client while we find the cause and fix it, and you get a write-up to send under your name.

Our founder leads the work. He has nine years of PHP, WordPress, WooCommerce and Elementor work for agencies in the UK and Bangladesh. Most recently he led the WordPress team at a UK agency, so failed updates and broken checkouts are familiar ground.

What usually breaks, and where we look first

Most faults have a short list of likely causes, and we check those before changing anything. A fix without a known cause tends to come back the following week.

Symptom	Causes we check first
White screen or “There has been a critical error”	A PHP fatal error after a plugin, theme or PHP version update, a memory limit, or a failed auto-update
Payment taken but the order stays pending	Blocked payment gateway webhooks, WP-Cron not running, or cart and checkout pages being cached
Forms look fine but nothing arrives	Missing SMTP setup, expired spam-protection keys, or a CRM endpoint that changed
Layout broken after an update	Elementor or theme version mismatch, stale generated CSS, or a minification conflict
Admin slow or locked out	Security plugin rules, heavy background requests, or a bloated options table

We read the PHP error log, the WordPress debug log and the browser console, and ask what changed recently. On Shopify and Webflow the usual suspects are app conflicts, edited theme code and broken custom embeds.

How our website rescue service handles an outage

When a site is down or losing orders, we restore service first and fix the cause properly second. Flag the brief as urgent and we will confirm whether we can take it, and the cost, before any work starts.

We take a fresh backup before touching anything, even of a broken site. A live outage sometimes needs one small change in production, such as rolling back a plugin. We record exactly what changed, then build the lasting fix on staging with before-and-after evidence.

The Dhaka timezone (UTC+6) helps with overnight problems. Brief us at 5pm London and the fix can be ready for review at 9am.

Access goes through a shared password vault with the lowest role that does the job, and we revoke it at handover. Our security page covers the detail. If the site shows signs of a hack, such as spam redirects or unknown admin users, we switch to our malware cleanup process instead.

After the rescue: keep it fixed

Many breakages trace back to updates applied straight to the live site. Once the site is stable, a white-label maintenance plan with staged updates and nightly backups catches the next fault on staging.

Heat Pumps 4 Pools shows that pattern: our founder built the WooCommerce store, then stayed on for maintenance engineering after launch. You can open the Heat Pumps 4 Pools case study and click through the live store.

A rescue is quoted outside the monthly plans, with a written scope and fixed price before work starts. The rates page explains how plans and one-off scopes fit together. Rescue sits within our wider white-label web development service, and it suits web design agencies that inherit sites from other developers.